Target Audience:

District Managers, Admin. Managers and officers.

Course Objectives:

By the end of the course the participants will be able to:
• Recognize the importance of effective communication in today's rapidly changing workplace
• Identify the key elements in the communication process.
• Discuss the importance of active listening.
• Exercise the assertive behavior in the communication process.
• Interpret the non verbal communication.
• Differentiate between individual and group communication.
• Explain how culture may affect the communication process.
• Influence the customer decision, through professional learning of customers' styles.
 

Course Contents:

Stress Management Session:

Objectives:
By the end of this session the participants will be able to:

• Define stress and different stressors.

• Identify the optimal stress for each.

• Manage stress successfully.
   

Course Duration:

Course duration: 3 full days
Training Style: Interactive workshop.